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Shipping policy

For the delivery of your online purchases you can choose the shipping address that is most convenient for you: at home, office or another place.

All orders placed on the Rosa Lou Firenze Online Shop are shipped with UPS, GLS, DHL or Amazon couriers. Delivery times in Europe 3-5 days. Delivery to other countries can take 10-14 more. Shipping rates vary based upon destination and your rate will be automatically calculated at checkout.

Once the order is received by our courier, you will receive an email containing the order details and the tracking number of UPS, GLS, DHL or Amazon to monitor your shipment in real time. The courier makes deliveries from Monday to Friday, both in the morning and in the afternoon. Attention, it is not possible to choose desired time for delivery. In case the courier could not find anyone at the indicated shipping address, he will try again for delivery, leaving a notification after each unsuccessful attempt. Rosa Lou Firenze will not be responsible for any malfunction in the courier delivery service.


We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.